SDTMA POST Certified Human Performance Training

[Jane Meadows]

Carlsbad PD is hosting this class April 14-15, 2016.  Go to CTI’s website for registration.  Excellent class for dispatchers, and good way to get their CPT hours.


From: Kathy McCarthy [mailto:kathymccarthy at cti-home.com]
Sent: Monday, January 18, 2016 4:30 PM
To: 507 at ci.vallejo.ca.us
Subject: POST Certified Human Performance Training

Greetings Friends and Clients,

We have four more Human Factors Threat & Error Management courses coming up before the end of the fiscal year (ending June 30th), and we hope that you will join us for one of them.

RESEARCH STATISTICS REVEAL THAT OVER 85% OF ALL PRIMARY CAUSE FACTORS IN MISHAPS ARE RELATED TO HUMAN ERROR.

Human Factors training provides participants with a key set of individual and team-based risk management skills and strategies that have been developed to reduce human error and enhance teamwork in high-risk settings. Your organization can use these proven strategies to effectively reduced negative incidents and mishaps which can lead to a significant reduction in litigation and associated expenses.  The program is essential in developing an understanding of the nature of human behavior with respect to error and emphasizes a pro-active response to error discovery and/or threat of human error within an organization.    Designed for both management and line employees.
RELEVANT FOR A BROAD RANGE OF LAW ENFORCEMENT AND NON-LE PROFESSIONALS INCLUDING:
Sworn Officers   Dispatch    SWAT    Critical Incident Teams    Rangers    Police Psychologists    Internal Affairs    Police Trainers    Administration    Fire    EMTs     Aviation Crews
Participants learn how to apply the principles of TEM to predict and identify human error potential encountered in law enforcement operations, aviation operations, and emergency situations.
Topics of discussion include Organizational Culture, The Human Factor, Stress and Performance, Fatigue, Decision Making, Effective Communications in High Stakes Situations, and Leadership Skills.
TOPICS INCLUDE SOME OF THE MOST PERTINENT ISSUES FACING LAW ENFORCEMENT TODAY:

  *   How does organizational culture affect behavior and how do we change culture as LE evolves.
  *   How we can discover the active and latent conditions that lead to catastrophic or simple error.
  *   How does acute and chronic stress affect our workforce.
  *   How complacency develops in individuals and organizations.
  *   How we can calculate and counter the effects of fatigue.
  *   How we can improve our decision making process to be less reactive and more calculative.
  *   What human factors impact on our decision making (attention, situational awareness,…)
  *   How we can communicate more effectively, and conduct better briefings & debriefings.
  *   Characteristics of high performing organizations.

COURSE LEARNING OBJECTIVES:

  *   Understand how organizational culture affects behavior in the workplace.
  *   Trace the cause of a mishap to determine the root cause of both active and latent errors.
  *   Predict the level of performance based on varying levels of stress.
  *   Describe complacency and what measures we can use to mitigate it.
  *   Calculate the level of impairment due to hours of wakefulness and sleep loss.
  *   Describe how we can develop a level of unconscious competence in our performance.
  *   Trace the decision-making process through the OODA loop and explain the factors that go into each step.
  *   Define the three behavioral styles of communication.
  *   Prepare an assertive message that clearly gets the point across without coming across as aggressive, challenging to a position or authority, or questioning their judgment.
  *   Compare and contrast designated vs. functional leadership.

Click here for a full calendar of classes>><http://www.cti-home.com/courses-registration/>

Thanks for your attention.  The full course outline is attached to this email.  We hope that you will forward it on within your department.

Sincerely,

Craig E. Geis, Director of Curriculum & Training
California Training Institute
1831 Quail Court, St. Helena CA  94574
www.CTI-home.com<http://www.CTI-home.com>
KathyMcCarthy at cti-home.com<mailto:KathyMcCarthy at cti-home.com>
(707)968-5109 office
(707)337-2045 cell

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