<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Trebuchet MS";
panose-1:2 11 6 3 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:685445240;
mso-list-template-ids:79037040;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1
{mso-list-id:1140227740;
mso-list-template-ids:-251264670;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Carlsbad PD is hosting this class April 14-15, 2016. Go to CTI’s website for registration. Excellent class for dispatchers, and good way to get their CPT hours.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Kathy McCarthy [mailto:kathymccarthy@cti-home.com]
<br>
<b>Sent:</b> Monday, January 18, 2016 4:30 PM<br>
<b>To:</b> 507@ci.vallejo.ca.us<br>
<b>Subject:</b> POST Certified Human Performance Training<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Greetings Friends and Clients,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">We have four more Human Factors Threat & Error Management courses coming up before the end of the fiscal year (ending June 30th), and we hope that you will join us for one of them.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal" align="center" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center">
<b><span style="font-family:"Calibri",sans-serif">RESEARCH STATISTICS REVEAL THAT OVER 85% OF ALL PRIMARY CAUSE FACTORS IN MISHAPS ARE RELATED TO HUMAN ERROR.</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify">
<b><span style="font-family:"Calibri",sans-serif"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Human Factors </span>
</b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">training provides participants with a key set of individual and team-based risk management skills and strategies that have been developed to reduce human error and enhance teamwork in high-risk
settings. Your organization can use these proven strategies to effectively reduced negative incidents and mishaps which can lead to a significant reduction in litigation and associated expenses. The program is essential in developing an understanding of the
nature of human behavior with respect to error and <span style="color:black">emphasizes a pro-active response to error discovery and/or threat of human error within an organization.</span><b>
</b> Designed for both management and line employees.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:15.0pt">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">RELEVANT FOR A BROAD RANGE OF LAW ENFORCEMENT
<u>AND</u> NON-LE PROFESSIONALS INCLUDING:</span></b><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:center;line-height:15.0pt">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0033CC">Sworn Officers Dispatch SWAT Critical Incident Teams Rangers Police Psychologists Internal Affairs Police Trainers Administration Fire EMTs Aviation
Crews</span></b><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:15.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Participants learn how to apply the principles of TEM to predict and identify human error potential encountered in law enforcement operations, aviation operations, and emergency situations.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:6.0pt;text-align:justify">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Topics of discussion include Organizational Culture, The Human Factor, Stress and Performance, Fatigue, Decision Making, Effective Communications in High Stakes Situations, and Leadership Skills.</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:6.0pt;text-align:justify">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0033CC">TOPICS INCLUDE SOME OF THE MOST PERTINENT ISSUES FACING LAW ENFORCEMENT TODAY:</span></b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How does organizational culture affect behavior and how do we change culture as LE evolves.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How we can discover the active and latent conditions that lead to catastrophic or simple error.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How does acute and chronic stress affect our workforce.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How complacency develops in individuals and organizations.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How we can calculate and counter the effects of fatigue.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How we can improve our decision making process to be less reactive and more calculative.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">What human factors impact on our decision making (attention, situational awareness,…)
</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">How we can communicate more effectively, and conduct better briefings & debriefings.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l1 level1 lfo1">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Characteristics of high performing organizations.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0033CC">COURSE LEARNING OBJECTIVES:</span></b><o:p></o:p></p>
<ul type="square">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Understand how organizational culture affects behavior in the workplace.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Trace the cause of a mishap to determine the root cause of both active and latent errors.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Predict the level of performance based on varying levels of stress.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Describe complacency and what measures we can use to mitigate it.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Calculate the level of impairment due to hours of wakefulness and sleep loss.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Describe how we can develop a level of unconscious competence in our performance.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Trace the decision-making process through the OODA loop and explain the factors that go into each step.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Define the three behavioral styles of communication.
</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Prepare an assertive message that clearly gets the point across without coming across as aggressive, challenging to a position or authority, or questioning their judgment.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:15.0pt;mso-list:l0 level1 lfo2">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Compare and contrast designated vs. functional leadership.</span><span style="font-family:"Tahoma",sans-serif"><o:p></o:p></span></li></ul>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><a href="http://www.cti-home.com/courses-registration/">Click here for a full calendar of classes>></a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Thanks for your attention. The full course outline is attached to this email. We hope that you will forward it on within your department.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Sincerely,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><i><span style="font-family:"Tahoma",sans-serif">Craig E. Geis, Director of Curriculum & Training<o:p></o:p></span></i></p>
</div>
<div>
<p class="MsoNormal"><b><i><span style="font-family:"Trebuchet MS",sans-serif">California Training Institute</span></i></b><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-family:"Trebuchet MS",sans-serif">1831 Quail Court, St. Helena CA 94574</span></i><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><i><a href="http://www.CTI-home.com" target="_blank"><span style="font-family:"Trebuchet MS",sans-serif">www.CTI-home.com</span></a></i><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-family:"Trebuchet MS",sans-serif"><a href="mailto:KathyMcCarthy@cti-home.com" target="_blank">KathyMcCarthy@cti-home.com</a></span></i><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-family:"Trebuchet MS",sans-serif">(707)968-5109 office</span></i><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-family:"Trebuchet MS",sans-serif">(707)337-2</span></i><i><span style="font-size:9.5pt;font-family:"Trebuchet MS",sans-serif">045 cell</span></i><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><img border="0" id="_x0000_i1025" src="https://plus.google.com/u/0/_/focus/photos/public/AIbEiAIAAABECOvCo-bG1r_XrAEiC3ZjYXJkX3Bob3RvKigwZGNmNDc1MzZhYTczYjUyZmVkODZlZjgzMzc1OTYyYTczMmEyZjE1MAG5J74GDALVxaUsAsbvaZq9zgzTFQ" alt="Picture"><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>