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<p class="MsoNormal">SDTMA,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good morning. I recently attended this training with my CSOs, Parks & Permits, Office of District Clerks and Records Staff, basically it is good for anyone who deals with difficult customer and work place stress. I highly recommend this
course. Please pass along to those interested.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have a safe and blessed 4<sup>th</sup> of July!!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Melody Cayetano Batuyong</b><b><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:gray">Administrative Assistant II San Diego Harbor Police Department – Training Unit<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:gray"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">3380 North Harbor Drive, San Diego, CA 92101<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">(o) (619) 686.6587 (mobile) (619) 876.8906 (Microsoft Teams) (619) 821.7215<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:mbatuyong@portofsandiego.org"><span style="color:#0563C1">mbatuyong@portofsandiego.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><img border="0" width="135" height="43" style="width:1.4062in;height:.4479in" id="Picture_x0020_15" src="cid:image001.png@01D88D25.C8D09990"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">connect:
</span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.portofsandiego.org%2F&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=%2FMFgb2NL7o0k3RMdowR3UiWMjwlxWaluqdNcoZsuvuU%3D&reserved=0"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_16" src="cid:image002.png@01D88D25.C8D09990"></span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"> </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fusa.portofsandiego%2F&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=G%2F1t4kyDxrWOEK9UawZUXhd7Ccm90zr1iWvR4Xg4Cxc%3D&reserved=0"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_17" src="cid:image003.png@01D88D25.C8D09990"></span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"> </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fportofsandiego&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=KiWN1ClMN44HtfGrU7sdgmSkf%2Bv0yGwJzVfgnZpkuBs%3D&reserved=0"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_18" src="cid:image004.png@01D88D25.C8D09990"></span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"> </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fportsandiego%2Fvideos&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=LrzfXTKDM2vrnOhclVNU0bFhjOD8CEnnfVOuKqjcDt4%3D&reserved=0"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_19" src="cid:image005.png@01D88D25.C8D09990"></span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"> </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fport-of-san-diego&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=8Sdl3I3N4AP7I%2Bebjn3Tyht2yrUWkkvOt83IDhAkq4E%3D&reserved=0"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_20" src="cid:image006.png@01D88D25.C8D09990"></span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"> </span><a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fportofsandiego%2F&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=61RLI4I1xc5zzcoTPRARhEtWFuqJbkS13AUnBia6bVI%3D&reserved=0"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_21" src="cid:image007.png@01D88D25.C8D09990"></span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Port administration offices are open Monday-Thursday and
<a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.portofsandiego.org%2Fabout-us%2Fcontact-the-port.html%23aww&data=02%7C01%7Cmbatuyong%40portofsandiego.org%7Ce6547ac92adc485542b908d644c8a835%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C636772025944566951&sdata=g4jORzreFovEcf%2BB1iw7qcTYIG%2F0YSHSlI8IGKd4iKU%3D&reserved=0">
every other Friday</a> from 8am-5pm.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">This email may contain public information and may be viewed by third parties pursuant to the Cal. Public Records Act.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> California Mobility & Parking Association <conference+cppaparking.org@ccsend.com>
<br>
<b>Sent:</b> Thursday, June 30, 2022 3:00 PM<br>
<b>To:</b> Melody Batuyong <mbatuyong@portofsandiego.org><br>
<b>Subject:</b> Register for CMPA's in-person Workshop in San Diego<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt;fontsize:10pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="color:#9C6500">CAUTION:</span><span style="color:black"> This email originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<span style="font-size:1.0pt">The California Mobility & Parking Association (CMPA) is purposed to advance the public parking profession in the state by providing a forum for its members to interact, exchange ideas and information, and to provide technical and
legislative support. <o:p></o:p></span></p>
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<span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1038" src="https://r20.rs6.net/on.jsp?ca=49110098-69ac-42de-8b04-6df1c11af42b&a=1133555949098&c=fff48b6c-1521-11ea-aa74-d4ae5292c4dd&ch=00819d72-1522-11ea-aa74-d4ae5292c4dd"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001CjYd7s7BQ1sLv_cC0vsukMvE6YIlBFyc73uJPcnDNoa8htemCeK2RebDaxNTQvpSPRzLyjEXjk0WnO2WYkWUH-YTy_57a1HcmVdYF4rEzdwUd30PLxUuacEpXgcA9Q4tK4BWMZpuGOjW3XzDRoULvQ%3D%3D%26c%3DW4IWscVXM7liBvSBE13ZfdaAu42qPxR2HFER0SlW1ROIaeYkMuftNg%3D%3D%26ch%3D4HEcY-Bvny2V0eFdrNh9sc5pPzUODfJc4EgiH_M2mkQAeJFLjn2m_g%3D%3D&data=05%7C01%7Cmbatuyong%40portofsandiego.org%7Cfab6894c64184f48c4a408da5ae3ec76%7Cb3ce7f6bbd3f49e7bb2463bed67d2a28%7C0%7C0%7C637922232218689825%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mdpl2YV8PQYiThJocAnWK1D2S7%2FMQFblJ5VURH3mQBQ%3D&reserved=0"><span style="text-decoration:none"><img border="0" width="285" height="100" style="width:2.9687in;height:1.0416in" id="_x0000_i1037" src="https://files.constantcontact.com/a2e133de701/209d1d46-0116-47d3-be62-0a4a45ba3fd7.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3B4752">2022 In-Person Professional Development Session</span></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#5F81AA">IPMI’s Addressing Customer Anger & Hostility:
</span></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#5F81AA">When Enough is Enough</span></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">There are customers who believe our organization’s policies and practices are unreasonable. This can make our task to assist and inform them far more challenging. Customers
can become aggressive and verbally abusive if they perceive an injustice. How should we react when a customer responds with personal attacks and aggression? This session will address strategies to help you effectively manage these unacceptable customer interactions
while maintaining professional dignity. </span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Learning Objectives:</span></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#3B4752"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Understand the influence of the first impression and the effect of our mood. </span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#3B4752"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#3B4752"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Define and appropriately apply empathy with customers and co-workers.</span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#3B4752"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#3B4752"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Review and discuss the physical signs of deception.</span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#3B4752"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#3B4752"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Describe learned and situational optimism.</span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#3B4752"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
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</span></span></span><![endif]><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Recognize customer service as an attitude.</span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#3B4752"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#3B4752">Session Presented by: Cindy Campbell, Senior Training & Development Specialist. IPMI</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#444444">Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With over 40 years of professional experience
in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training and professional development program. Cindy is also a Past Chairman of the Board of Directors for IPMI.</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#444444">Prior to joining the staff at IPMI, Cindy served as Associate Director for the University Police Department at California Polytechnic State University. She is now
dedicated to providing staff training, motivation, and skill enhancement through IPMI’s onsite and online training programs.</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30">"<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#5F81AA">Date/Time</span></u></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:black">8/3/22
</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:black">1:00pm-4:30pm</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:black">(1:00pm registration.
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:black">1:30pm session begins)</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#5F81AA">Price</span></u></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#222222">Members: $79</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#222222">Non Members: $99</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#5F81AA">Location</span></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#292B2C"> Port of San Diego</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#292B2C">3165 Pacific Highway
</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#292B2C"></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#292B2C">San Diego, CA 92101
</span><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Any questions please contact Casey Jones at </span><a href="mailto:cgachupin@calstatela.edu" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">casey.jones@flashparking.</span></a><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30">com<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30">SPONSORED BY:</span></b><span style="font-size:12.0pt;font-family:"Cambria",serif;color:#262C30"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="275" height="157" style="width:2.8645in;height:1.6354in" id="_x0000_i1030" src="https://files.constantcontact.com/a2e133de701/3cc24b42-104b-4c32-91c1-7855276031ca.png"><o:p></o:p></p>
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