SDTMA FW: Register for CMPA's in-person Workshop in San Diego

Wed Jul 6 08:38:08 CDT 2022

8/3/2022 course I sent my CSOs, ATOs, Records and front desk staff.  See you all on the 21st.

Respectfully,
Melody Cayetano Batuyong
Administrative Assistant II San Diego Harbor Police Department – Training Unit

3380 North Harbor Drive, San Diego, CA 92101
(o) (619) 686.6587 (mobile) (619) 876.8906 (Microsoft Teams) (619) 821.7215
mbatuyong at portofsandiego.org<mailto:mbatuyong at portofsandiego.org>

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From: California Mobility & Parking Association <conference+cppaparking.org at ccsend.com>
Sent: Thursday, June 30, 2022 3:00 PM
To: Melody Batuyong <mbatuyong at portofsandiego.org>
Subject: Register for CMPA's in-person Workshop in San Diego

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

The California Mobility & Parking Association (CMPA) is purposed to advance the public parking profession in the state by providing a forum for its members to interact, exchange ideas and information, and to provide technical and legislative support.

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2022 In-Person Professional Development Session

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IPMI’s Addressing Customer Anger & Hostility:
When Enough is Enough

There are customers who believe our organization’s policies and practices are unreasonable. This can make our task to assist and inform them far more challenging. Customers can become aggressive and verbally abusive if they perceive an injustice. How should we react when a customer responds with personal attacks and aggression? This session will address strategies to help you effectively manage these unacceptable customer interactions while maintaining professional dignity.

Learning Objectives:
·     Understand the influence of the first impression and the effect of our mood.
·     Define and appropriately apply empathy with customers and co-workers.
·     Review and discuss the physical signs of deception.
·     Describe learned and situational optimism.
·     Recognize customer service as an attitude.

Session Presented by: Cindy Campbell, Senior Training & Development Specialist. IPMI

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Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With over 40 years of professional experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training and professional development program. Cindy is also a Past Chairman of the Board of Directors for IPMI.
Prior to joining the staff at IPMI, Cindy served as Associate Director for the University Police Department at California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI’s onsite and online training programs.
"

Date/Time
8/3/22
1:00pm-4:30pm
(1:00pm registration.
1:30pm session begins)
Price
Members: $79
Non Members: $99
Location
 Port of San Diego
3165 Pacific Highway
San Diego, CA 92101

Any questions please contact Casey Jones at casey.jones at flashparking.<mailto:cgachupin at calstatela.edu>com

SPONSORED BY:

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